Guardrails
· Fernway support agent
Enforced on every call
read_ticket
#4821 · Monstera arrived with a cracked pot
Queued
Queued
Role
Acts as a support teammate
Support
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Scope
Read orders, issue refunds
Read · Refund
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Amount
Refunds over $500 need finance
≤ $500
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Audit
Every call lands in the trail
Logged
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