Answering tickets with “canned replies”
SLAOrder #48213 hasn't moved in 9 days
First reply overdue by 3h 12m
MK
“Is anyone actually reading these?”
Maya K. · 4th follow-up
Queue214 chats waiting
Longest wait 38 min
RefundRefund still not processed×3
Customer wrote 3 times in 10 min
“Sorry for the delay” sent 1,980×
Most used macro this week
EscalatedChargeback threatened on #47790
Assigned to nobody
JD
“Fine, I'll just cancel then.”
Jordan D. · live chat
CSATSatisfaction down to 61%
14 points lower than last month
urgent, URGENT, urgent!!
Three tags, one meaning
HandoffNight shift notes missing
92 tickets carried over
Answering with Harbor
Resolved1,284tickets todayResolved 1,284 tickets today